Returns & Exchanges

At SMXOFFROAD Ltd, we want you to be fully satisfied with your gear, which is why we offer a 30-day window for returns and exchanges on all unworn fashion and apparel items. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

1

Initiate Your Request

Log into your customer portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack your items in their original condition and include the printed return slip inside the box to ensure faster processing.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Inspection and Refund

Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing